Question 1

What is Beenokle?

Accepted Answer

Beenokle makes apps for writing, tasks and 3D models. We are developing online services with a shared account. Model currently works separately: locally, without an account.

Question 2

What products are available?

Accepted Answer

ZenWriter, our writing app, Beenokle Dos, for tasks and projects, and Beenokle Model, our free 3D viewer, are available.

Question 3

How do I contact support?

Accepted Answer

Email us at support@beenokle.ru or use the contact form on this page. We respond within a business day.

Question 4

Where does ZenWriter work?

Accepted Answer

In a browser on computers, tablets and phones, and in the Windows app. Subscription and Lifetime include sync across devices.

Question 5

How do I try ZenWriter?

Accepted Answer

Open the web version or the Windows app and sign in with your email and a code sent to it. The trial needs no card.

Question 6

What happens when a subscription ends?

Accepted Answer

You can still view and export your texts; editing needs a suitable plan. See the ZenWriter page for details.

Question 7

What is Dos for?

Accepted Answer

Everyday tasks and projects: collect incoming tasks, choose what to do today and return to tasks you set aside.

Question 8

How do I start?

Accepted Answer

Open Dos in the browser on a computer or a phone, or install the Windows app from the download page, and sign in with your Beenokle account.

Question 9

Where are Model projects stored?

Accepted Answer

Model processes files on your computer. Keep the .bmodel project together with its source model file. Projects do not currently sync to the cloud.

Question 10

Does Model need a paid subscription?

Accepted Answer

No. Model is free and needs neither an account nor a subscription.

Question 11

Do I need to register?

Accepted Answer

ZenWriter and Beenokle Dos use a Beenokle account: sign in with your email and a code sent to it; your first sign-in creates it. Model needs no account, in either the browser or the Windows app.

Question 12

Where do I manage my account?

Accepted Answer

Sign in at accounts.beenokle.ru and go to profile settings.

Question 13

How do I delete my account?

Accepted Answer

Email support@beenokle.ru with a deletion request. We'll delete your account and all associated data within 30 days.

Question 14

What payment methods are available?

Accepted Answer

Available payment methods are shown at checkout. Payments are processed by CloudPayments.

Question 15

Can I cancel my subscription?

Accepted Answer

Yes, through your account. Access continues until the end of the paid period. Each app’s FAQ explains what happens to document access when a subscription ends.

Question 16

How do I get a refund?

Accepted Answer

Email billing@beenokle.ru with the product, the payment number and the date. For Lifetime, the full price is refunded on request within 14 days of payment; for subscriptions and apps, in the cases listed in our Refund Policy.

Question 17

Do you provide receipts?

Accepted Answer

Yes, an electronic receipt is sent to your email after each payment. For businesses, we provide closing documents.

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